We process all orders within 1–3 business days. Delivery typically takes:

• Australia: 7–12 business days
• USA & Canada: 8–12 business days
• UK & Europe: 10–12 business days

You'll receive a tracking link via email as soon as your order ships.

Yes! We offer free worldwide shipping on all orders. There are no hidden shipping fees added at checkout — the price you see is the price you pay.

Absolutely. Once your order ships, you'll receive a confirmation email with your tracking number and a link to track your package in real time. If you haven't received it within 3 business days of ordering, please check your spam folder or contact us at hello@furrikopets.com.

Don't panic — this sometimes happens if a parcel is left with a neighbour or at a nearby post office. Check around your property first, then contact your local post office. If it's still missing after 48 hours, contact us and we'll investigate and resolve it for you.

We offer a full 30-day money-back guarantee on all products. If you're not completely happy — for any reason at all — simply contact us within 30 days of receiving your order and we'll arrange a full refund or replacement. No questions asked.

In most cases, no. For lower-value items or damaged/defective products, we'll process your refund without requiring you to return the item. For higher-value items, our team will discuss the best resolution with you. We always aim for the easiest outcome for you.

Once approved, refunds are processed within 3–5 business days and returned to your original payment method. You'll receive a confirmation email as soon as it's processed.

Yes — pet safety is our top priority. Every product in the Furriko range is made from non-toxic, pet-safe materials and is free from harmful chemicals. All our grooming products, beds, and accessories are safe for both dogs and cats of all breeds and ages.

Most of our products are suitable for both dogs and cats. Individual product pages specify which pets each item is designed for. If you're unsure whether a product is right for your specific pet, feel free to contact us and we'll advise you.

Size options are listed on each individual product page, along with a sizing guide to help you choose the right fit. If you're between sizes, we generally recommend going up a size for maximum comfort. Still unsure? Contact us with your pet's weight and measurements and we'll recommend the best size.

Yes. Our shampoos and grooming products are formulated with gentle, natural ingredients. They are dermatologically tested, pH-balanced for pets, and free from harsh chemicals like parabens, sulphates, and artificial fragrances.

We accept all major payment methods including Visa, Mastercard, American Express, PayPal, Apple Pay, and Google Pay. All transactions are processed through Shopify's secure, encrypted checkout — your payment details are never stored on our servers.

We process orders quickly, so please contact us immediately at support@furrikopets.com if you need to make a change. If your order hasn't shipped yet, we can usually accommodate changes or cancellations. Once shipped, our standard returns policy applies.

Completely. Furriko uses SSL encryption across the entire site (you'll see the padlock in your browser). Our checkout is powered by Shopify — one of the most trusted e-commerce platforms in the world — so your personal and payment information is always protected.